Why restarting the app matters after a change

When we load your account, fix a list or renew your subscription, the app on your TV may still be showing what it loaded earlier. The simplest and most important step is to close it completely and open it again.

Why it works

Apps keep a copy of your channel list in memory so they start quickly. A change made on the server only appears when the app asks again. Closing the app clears that memory, and the next start fetches the fresh list.

The right way to restart

1. Press the button that closes the app, or open the recent-apps view and swipe the app away.
2. Wait a few seconds.
3. Open the app again from the home screen.

Pressing Home only moves the app to the background. It is still running, so nothing is refreshed.

When a simple restart is not enough

• Use the app's Reload or Refresh option for the playlist.
• Restart the TV, stick or box.
• If the screen still shows old or empty data, uninstall the app, install it again and send us the new code and key it shows.

When to tell us

If the app still looks wrong after a full restart, send us a photo of the screen. We check your account from our side and give the next step.

FAQ